I gave 3 stars because I didn’t have good experience with Coffee friends company. The only problem is about the customer service and the website. They don’t update information about the order on the customers account. My order has been processing for 8 working days and I was afraid that it won’t be delivered. They didn’t update information that it was restock and after that my coffee machine was finally shipped. They should improve it because the customer is waiting and didn’t know what happen with the order. The coffee machine works perfectly.

I recently had the misfortune of ordering a coffee machine from Coffee Friends, and I must say it was an absolute disaster from start to finish. Let me recount the numerous reasons why this purchase turned out to be a nightmare. Firstly, after waiting for what felt like an eternity, I received an email from Coffee Friend asking if I would accept a substitute descaler from their own brand. They had the audacity to suggest that I either settle for their alternative or endure an additional 8 to 10 days of waiting for my coffee machine. Unbelievable! Upon requesting that the descaler be cancelled or sent separately so that I could receive my coffee machine sooner, Coffee Friends complied. However, when the package finally arrived, it was immediately apparent that the whole ordeal was far from over. Upon opening the box, I was greeted with a sight that sent shivers down my spine. The coffee machine, supposedly brand new, looked as if it had already been used. The protective foams inside the box were shattered, and the once pristine packaging was loose and crumpled. Some part were missing. To make matters worse, the inside of the box was filled with half-grinded coffee beans. It was a distressing and unsanitary mess. In an attempt to seek resolution, I promptly called Coffee Friend and provided them with photographic evidence of the abysmal condition in which the coffee machine arrived. However, much to my frustration, my concerns were met with indifference and disregard by a certain individual named Amber. Amber claimed that it was perfectly normal for a supposedly new coffee machine to arrive in such a sorry state. She even had the nerve to suggest that I should try using the damaged machine to see if it worked properly. Such dismissive and unacceptable behavior is beyond comprehension. Persisting in my demand for a replacement that was actually new and undamaged, I was informed that I would have to wait an agonising 8 to 12 working days to receive a supposedly proper coffee machine. As if their initial incompetence wasn't enough, they now expected me to endure further delays. Fed up with Coffee Friends' incompetence and complete lack of customer service, I informed them that I would rather purchase the coffee machine elsewhere than endure their prolonged ineptitude. To my disbelief, Amber had the audacity to suggest that their inability to address my concerns promptly was due to their overwhelming workload. What kind of excuse is that? Finally, after much deliberation, Coffee Friends agreed to send someone to collect the coffee machine and issue a refund. As a result, I stayed home, rearranged my schedule, and eagerly awaited the collection. Yet, to add insult to injury, I later discovered that the collection personnel had claimed to have visited my premises but found the box was not ready for collection. In conclusion, my experience with Coffee Friends was nothing short of a nightmare. Their disregard for customer satisfaction, lack of professionalism, and inability to deliver a simple, undamaged product is utterly appalling. I strongly advise anyone considering purchasing from Coffee Friends to look elsewhere. Save yourself the headache and frustration. Coffee Friends is simply not worth it.

Very good service, fast delivery and good price DeLonghi coffee machine elite excellent product thank you

Unreliable company. I ordered a coffee and it’s been almost 4 weeks and I still haven’t received it. The last time a contacted a customer service they apologised as they website said that I will have to wait 2-3 standard days and it turned out it will be 8-12 days. They said they will add a gift for a long wait so I agreed and I was expecting the order to come today and sadly I got an email that the order will be dispatched next week which means that the waiting time will be 4 weeks. This is so disappointing and I wouldn’t recommend this service.

Nice coffe indeed

This shop sells excellent coffee-related products. I bought a Mokka pot and a hand-grinder and can now make the most delicious coffee at home. Many thanks!

Bought a new Nespresso machine at a very good price and it was delivered in less than 48 hours. I was a little hesitant when I first saw the prices but I was so desperate to get a new machine that I decided to give them a go. I am glad I did it. thanks

Ok so my first warning is you need to be careful on ordering and especially coffee machines as some goods are in Europe and will take 2 weeks almost to arrive, not all goods are 1-3 days. However their customer service for phoning ( they call back even if you don’t leave a message) responding to emails (very quick) and trying to resolve issues is superb. The other positive is some of their coffee is pretty spectacular, we are already planning our next order😊

Intentionally I was waiting with the review to see how the product will be later – So I bought this machine for my partner in late November or December, and the machine is AWESOME , my partner loves it , we had no issues whatsoever. It comes with the EU plug but UK is also attached but I don't see any issue because of that. So yes we are super happy and I would buy again!!!!

Just wanted to say I bought a Nespresso Coffee Machine from Coffee Friend. The machine broke down shortly after receiving it and Coffee Friend have been really easy to communicate with about this and are planning to send me a replacement as they have now received the broken machine back. Communicating with a company with this amount of ease is soooo refreshing!!!

Product Deal and the product itself. Delivery very quick.

Great coffee machine and quick delivery.

I purchased this coffee machine around a month ago. Coffee Friend offered the machine at the best price I could find and offered free home delivery, I was informed that the machine would be delivered about a week after I had ordered it. The delivery would be by their appointed courier DPD. On the day of the delivery I waited at home to accept delivery during the notified two hour slot. Nothing arrived only an email telling me I missed the delivery with a picture of another persons house. It transpired the driver went to the incorrect address. During that afternoon I contacted DPD. I was told to wait at home. I did but nothing happened, I wasted an afternoon. DPD did not offer redelivery but dumped the coffee machine at a collection point 8 miles from my home. Consequently I contacted Coffee Friend firstly to complain about my delivery experience. The delivery I paid for in the overall price was to my home not a drop off point. Secondly I felt there should be some form of redress as collection of the machine wasted my time and cost me money. Coffee Friend were not very helpful. They said they would internally investigate what happened but would not tell me the outcome. I would not be compensated by DPD directly. Eventually Coffee Friend did send me two bags of coffee as a gesture of goodwill but I think this was insufficient to compensate for the problems I had encountered. To sum up, I was happy with the machine and the price I paid for it from Coffee Friend but I felt they fell far short with sorting out the delivery problem. They seemed uninterested and unwilling to own and solve the problem and just wanted me to go away. Customer service was something that was not at the top of their list as the sale had been completed. I would not purchase from them again because of this attitude.

so far so good

Very good service and coffee