I can’t comment on my recent order as it’s still not turned up. It’s been over 2 weeks since I ordered the coffee Machine.

I bought a coffee machine from this company. I was regularly messaging them just to make sure they would deliver on time. They lied to me from the beginning and messaged me back that they were preparing the order… They had to get it from another warehouse.. etc. I waited 12 working days to message them because they bothered to do so and guess what my parcel was lost in transit. They sent me nothing, no confirmation, no tracking. Well they offered me some cheap crap as a replacement.. but really? Everything was a waste of time and a big rip off. . This company doesn't have its own warehouse. This company only does dropshipping! Not recommended at all!

Ordered 23rd – delivered 13th of following month, 21 days. 15 business days (3 weekends) The 8 to 12 business days guide was pants.

Excellent customer service!

They did not send my parcel 2 weeks. After I tracked by mailing thay answered immediately as your parcel is lost. You can not take money back after 2 weeks. You need to order different coffee but we are not able to send them also before 2 weeks. After I wrote Google maps about my terrible experience they sent my money back. In conclusion I wait three weeks and Could not buy coffee

4.5* – Very good customer service

kettle ordered delivery for 31st August didn’t arrive contacted them to be told the kettle had been stolen in transit which i find incredible in these times but not contacted by the company with an explanation even after an email terrible customer service should not be allowed to sell on the internet or at least have the decency to contact a customer or offer some kind of compensation would warn everyone to be aware of there service

The Delivery was very slow

Order placed 14th August and not delivered until 10th September, despite claiming that delivery would take 8-12 business days. If I had known how long delivery would take, I would have found another supplier.

amazing stuff

Great price so no complaints there. Had a slight issue with machine and was directed to gaggia directly. Issue sorted straight away (milk cleaning issue a bit fiddly) but one thing to note. Gaggia told me that they have no affiliation to coffee friend because they import their machines from overseas. Normally Gaggia will not hesitate to send out spare parts if machine is bought from them or another that they recognise/endorse. Delivery time was pretty poor, apparently it's 8-12 days, mine took 2 weeks. I had to ring them as they didn't give me any updates. Summary If you are just interested in saving money, don't mind waiting a while for your purchase and don't care that Gaggia don't endorse them in any way, great.

Very Happy only delivery to long 3 weeks

Why do you take so long to deliver?!! If Amazon can deliver within 24 hrs why do you take 10-12 days. Product is fine but the wait should be improved. I would certainly search for an alternative supplier in future.

Great price but slow delivery. I bought from Coffee Friend because the machine I wanted was over £50 cheaper than elsewhere. The only quibble I have with Coffee Friend is the length of time of delivery. I began to think it was lost in the post! Also, there were no emails to keep me up to date. Eventually I rang to find out what was happening, but thankfully at that point, the machine had been dispatched.

All was very good, including a conversation with customer services. I'm delighted with my purchase and the delivery by UPS. Thank you.