Took a bit of a risk by ordering what for me was an expensive coffee machine. Delivery was 8 – 10 days and it arrived in that timescale, albeit towards the 10th day. Item arrived in perfect condition but had the La Pavone branding on the box so careful if it's being ordered as a present.

Very efficient, with after sales follow up call.

Good value, good product but delivery took a longer than I had expected.

I purchased a Flair Pro 2 and additional items. However, after a week, my order seems to have disappeared, and the provided number doesn’t correspond to any existing order. In summary, saving a few quids here may not be worth it given this disappointing customer experience. I’ll keep you posted. Wish me luck!

Comprei uma magnífica delonghi me enviaram uma muito inferior e mais barata então estou devolvendo dedica arte eu não pago 300 libras nunca acham que enganam desapontamento total.

My order arrived very quickly, well packed. Thanks

Very helpful in choosing correct machine and completing order. Prompt delivery

Amazing company. Kind staff and quick delivery.

I still haven’t received my coffee machine

If I could give it 0 stars, I would. I placed an order on 5/11 and was sent an email stating they will email me with dispatch info. After calling and emailing multiple times (I was always told they're waiting for a delivery) on 30/11 I cancelled my order. 0 communication, 0 customer service and just an all round terrible company. If you can purchase an item elsewhere, I advise you do so

Waited over 3 weeks for machine and each time I was assured it was on way then they said it was lost and I would have to wait while they investigated and that could take a while but then they said we will send a replacement out and when it arrived it was missing power lead which I requested a one no reply which is typical but thankfully my friend had upgraded her machine so got her spare for now but still no lead off coffee friend TYPICAL of this company I paid £1,350 for this crap company to give me nothing but a headache and then I was told by Axel I would be compensated for all my trouble but hey ho another lie from this company The coffee machine works fine and is lovely but wouldn't buy again from them not for all the stress I went through

Great product and delivered on time.

Good price for my item with free shipping, but lengthy delivery time. That is fine if you aren’t in a hurry and are prepared to wait. Customer service were responsive to my email query re order status.

Excellent product

The filters did not fit my ecam bean to coffee delonghi machine. They were loose and did not sit correctly. However I am in the process of getting a partial refund. My annoyance is the £9 charge incurred for the collection of the filters, that although advertised as fitting my coffee machine, did not