Update – I have now been told they are reorganising the warehouse so my refund will be delayed. They signed for the return 6 days ago, but still haven't got it according to them…… Beware. Ordered and paid extra for priority shipping, 4 days later it still hasn't been processed. This was a birthday gift and I've been told it will be another 1 to 2 days before they post it. That is completely unacceptable. I have requested to cancel the order and I'll order from a more reliable store, I just wish I'd read the reviews first. I just hope they do cancel and refund me after saying they would, as it will be even more of a pain to now have to return it all. The copy and paste replies on here sum this company up

This company has all the traits off a drop box company, in that you order from them and then they source and buy the product in. After 15 days off placing your order you can go to your bank and perform a dispute – goods not recieved. My order has not even being processed. Non existing customer service. I was forced to give the company 1 star. Zero is more off a true reflection. DROP BOX COMPANY contacted me with excuses, when i ordered Kettle as stated on their website delivery would be 1-3 days. Completed a Chargeback. STILL TRYING TO MISLEAD POTENTIAL CUSTOMERS. AS STATED DROP BOX COMPANY, YOUR WEBSITE STATED IN STOCK DELIVERY 1-3 DAYS, IT DID NOT STATE ANYTHING ELSE. INTERESTING HOW THE PRODUCT IS NO LONGER VISIBLE ON YOUR WEBSITE. WHERE IS THE LEAD TIME, HAVE YOU SOLD OUT???

Long time from order to delivery and not cheap.

Good price. Quick delivery for soda stream

Great service and had the item in stock.

Quick dispatch. Good coffee

Arrived on time and product in perfect condition, thank you

They did exactly what they said they would do at a very competitive price

Poor service! Bought a coffee machine, and was promised a coffee beans as a gift. I never received the beans. The coffee machine turned out to be faulty and was returned, again was promised another beans bag no matter what was the repair outcome. Again, not received any beans. Refund was issued for the machine, but still got a charge for the beens I never received. This shows how honest this company is. Bare in mind they are Lithuanian company and the machines sent with eu plugs

Great seller. They delivered within their stated lead time. Great range of products and communication was good.

Amazing highly recommend

Very disappointing service and would not use this company again. I ordered a Nespresso Essenza mini coffee machine which came unexpectedly with a EU plug despite the company being a UK based company. This was not specified on their website. When I emailed Coffee Friends they barely apologised and I found their email unprofessional. I was informed that an adapter should have been enclosed within the parcel, which was not. I was then informed that they would send me an adaptor along with 2 sets of coffee pods for free. I was charged a further 3 pence without authorising a payment to the company, beating in mind I was informed I would not be charged. So more of a principle and unauthorised transaction issue. I was informed that if I was not happy I would have to pay £9.50 to return the machine despite the coffee machine being missold. Very very disappointing company and experience.

Product arrived as described. Reliable and fast shipping.

We purchased a Sage juicer from Coffee Friend in August. After 3 usages, the on/off switch is faulty and the machine needs to be turned off at the wall. I reported this to Coffee Friend on 30th September, it is now 13th October and we are no closer to a resolution on the juicer. Apparently their courier cannot find our address, even though the juicer was originally delivered to this address. After so much back and forth, I actually no longer wish to deal with this company and wish that we had taken the time to check their Trust Pilot reviews before making a purchase from them as a score of 3.9 would certainly have influenced us not to proceed with the purchase and to rather deal with a local company

Good price, good product, very happy