Everything fine during purchase and delivery. However, the pot was unsuitable as it didn't fit on the hob. The return policy of 14 days was too short, as I had to keep it for a few days after receipt for a birthday present. So I was unable to return it and am left with an unusable item. It would also be helpful if measurement of pot base was provided. A real shame, as pot was perfect otherwise!

A simple order that was efficiently delivered.

Avoid this place at all costs regardless of the “great reviews” the moment you have an issue with whatever you purchase from them, you are doomed. You will be put through hell to resolve an issue and you won’t win. They will drive you mad . I say no more, good luck

Is 3weeks since I place my order and I still not recieve. Twice I spoke with help team, but info what they gave to me was not accurate. So Im still waiting, not sure when it arrive

Good company to deal with and great kettle, compact but great capacity and great features, I would definitely recommend. If you are into pour over coffee, this is one of the best kettles out there

Great value

Overall good company to deal with. Customer service is usually responsive. Only downside is that you may order an item, if it’s not in the warehouse, usually takes weeks for item to deliver and there is no update to customer via order section of the account informing the customer re stock availability. I had to call the customer service to follow up and swap my order with sth else in their stock. You may lose quite a few customers over this in a competitive market. My suggestion is that clearly mark which items are in stock and available for immediate delivery and which ones would take longer to manage customers expectations. Otherwise, items are all received, well packaged and had a good communication with their customer service on following up on my orders. I bought a Lelit Bianca V3 Couple of packs of coffee beans Milk jug And espresso cups.

Received in good time and all was as expected.

True Phillips water filters

Great items, just the delivery took a bit too long…

Item arrived within a couple of weeks as expected. Perfect coffee machine just what I needed.

I love Coffee Friend Shop 🧡 I'm happy with my order, came exactly time, all good, great quality 👌

Too slow and not clear how slow it would be

Their order processing and delivery was abysmal. I mailed them several times over 3 weeks without a sensible response. They only delivered the kettle when I asked for my money back.

Value for money