We’re really sorry your order hasn’t made it to you. Please allow up to 10 days for your parcel to be delivered back to our warehouse and processed.

If your order has been returned to Coffee Friend by one of our delivery partners, it’s likely to be for one of the following reasons:

• The parcel was refused.
• Our delivery partner was unable to access the address after several attempts. 
• The delivery address was incomplete.
• The order was not collected from the pick-up point within 10 days of it being delivered.