Someone should be home when your parcel is due to be delivered, as we may need a signature. However, don’t worry if this isn’t possible, as our delivery partner usually tries to deliver the package more than once.

Alternatively, they’ll leave a card/message confirming that they’ve either left it with a neighbor or left it in a safe place. Otherwise, the card/message will inform you when they will try redelivery or give you details about how to collect it.