We’re sorry there’s an item missing from your order. Before contacting our Customer Care team, we recommend checking the following:

• We may have sent your items in separate parcels, so please check your emails to see if any of your items will be arriving separately.
• The item(s) you ordered may have been out of stock – it’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.

If you have an item missing from your order, please let us know within 14 days of your order being delivered, and we’ll do our best to help you.

Just one more thing…
*We aim to meet these delivery times, but during busy periods (including sales), deliveries may take a little longer. Occasionally, tech updates to our systems or force majeure events, such as extreme weather conditions, may affect these delivery services for a limited time, resulting in changes to our cut-off times and/or delivery times. However, we will always work hard to keep these temporary changes to a minimum. Coffee Friend cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.