To ensure that your appliance is not damaged during return shipping, it’s important that you pack the item properly.

If the item is brand new and the box has only been opened in order to check the item, please pack the machine like it was packed when you received it. If you cannot remember how it’s been packed exactly, follow the steps below:

1. Cover the machine with bubble wrap or the bag provided.

2. Cover all sides with safety foam.

3. Make sure all accessories/user manuals are included.

4. Place the machine and its accessories in the box.

5. Add safety foam or any protective layer on top.

6. Take a photo of the inside of the box while it’s still open, then close the box.

7. Seal the box and place it in an outer box.

All items, components, manuals and packing materials must be returned in their original packaging. The item to be returned must be unused and of marketable appearance (labels intact, etc.). The item must not have been installed or combined with other goods (e.g., water, coffee, etc.) after delivery in a way that renders the two inseparable.