If you need to ship your coffee machine (either for repair or return), ensuring that it arrives damage-free is essential, especially if you no longer have the original box with you. To pack your machine correctly, follow the steps below:

1. Make sure that there are no coffee beans left in the grinder and no water within the system, then wipe down the inside and outside of the machine to ensure it’s dry.

2. Wrap the machine in bubble wrap so that it’s covered completely.

3. Place the machine in a cardboard box, with padding on all six sides. Pack all accessories securely in their original boxes if available.

4. Take a photo of the inside of the box while it’s still open (for later use if needed), then enclose the completed returns form you’ve received in advance.

5. Seal the box and place it in a padded outer box.

6. Seal the outer box with parcel tape and attach the shipping label to the outside of the box so that it’s clearly visible.

7. Handel the package to your shipping service provider and let us take care of the rest!

Important: do not use backpacks, plastic bags, cardboard boxes you’ve made yourself or other weak materials when packing. Use sturdy, well-made boxes only.

The product must be clean and dry upon arrival at our warehouse. Any item returned to us that requires extensive cleaning will be subject to a cleaning fee deducted from the refund, or refusal to accept the item. The product must not be functionally or cosmetically damaged in any way.