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Our goal is to make your shopping experience here at Coffee Friend as pleasant as possible and have your orders reach you quickly. That is why we collect certain information about you and your order.

When is personal information collected?
It is collected when you place your orders at Coffee Friend or enquire about a product, an order, etc. It’s also collected when you subscribe to our newsletter.

What is this personal information used for?
We use this information to:
– Provide you with details related to your order (when and where the items will be delivered);
– Deliver your order to the correct location;
– Answer any enquiries;
– Send newsletters and promotional information related to the Coffee Friend trademark.

What kind of personal data is collected?
We collect information that is necessary for order fulfillment and direct marketing purposes, including:
– Order details (name, surname, company registration code, etc.);
– Delivery information;
– Contact details (e-mail, phone number).

How is this personal data handled?
All personal and payment-related information is collected and handled safely (supported by the SSL (Secure Socket Layer) certificate), as well as used confidentially. We are committed to not sharing your (and other customers’) private information with any third parties (this commitment is not valid in cases that are provided for in the legislation of the United Kingdom). You can always contact us to find out more about what information we are collecting, as well as to delete or change it.

How long is this data stored for?
Unless otherwise stated, we will store your data for the following periods:
– Login session information is stored for 30 days after its capture;
– All other personal data covered by this data protection policy is stored until your account is deleted or you deny access to this data.

What kind of marketing e-mails are sent and when?
You can subscribe to our e-mail newsletter, which includes marketing information and special offers. By subscribing to the newsletter, you give us permission to store your e-mail address. You can revoke your consent to receive marketing e-mails at any time by clicking a link in the e-mail or letting us know via our general e-mail address.

Will this data be shared with any third parties?
“Amicum Team Ltd” may share your data with other companies in this group (UAB “Maina & Co”, “Przyjaciele Kawy Sp. z o.o.”, “KahviKaveri OY”, “KohviSemu OÜ”, “SIA Kafijas Draugs”). “Amicum Team Ltd” is legally obliged to provide data to state or supervisory authorities when necessary to prevent public risk and pursue prosecution for criminal activity. Your data may be transferred to third parties when this is necessary for the provision of our services or functions (for example, your address is forwarded to a courier for delivery). We assure you that these parties undertake to process this data responsibly and with regards to relevant legislation. In all other cases, your data will only be transferred to third parties if you have given your permission or have granted access.

What kind of cookies are used?
A cookie is a small text file that is stored on your device after visiting a website. It enables the website to memorise your actions and choices (this includes your username, language, font size and other viewing options) for a specific period of time and allows you to visit the website or browse its pages without having to enter this information anew each time. The cookies used on our website are essential for its intended functions and proper operation. Most of these cookies are deleted from your device as soon as your browser session ends. Information stored via cookies is used exclusively for the purpose of providing you with the desired services and functions.

As you enter our website for the first time, you are asked if you consent to us storing additional cookies on your device. These cookies can be disabled, but they help us achieve the following:
• Identify the number of visitors, their behaviour, the pages they browse (we use Google Analytics and Hotjar for this purpose). As a result, we are able to improve the functioning of our website and adapt it better to the needs of the users.
• Identify a repeat visit from you.

The legal basis for the use of cookies rests on our legitimate interests in ensuring the technical functionality of the website (e.g. functions related to the shopping cart). When cookies are used to memorise your choices or for purposes pertaining to statistics and the provision of tailored advertising, it rests on your consent.